Refund Policy

1. Full Refund

Within 48 hours if no work commenced. Email crew@voyagetranslator.com with order number.

2. Partial Refund Schedule

Preparation complete: 15% retained. Translation in progress: retained % = % words translated (rounded to nearest 10%). First draft delivered: 65% retained. Review started: 85% retained. Final delivery accepted: No refund.

3. Quality Guarantee

One free correction round for genuine errors identified within 14 days of delivery, with specific annotations.

4. Certified Translations

Sworn translations declared before court are irrevocable. Errors corrected with new sworn declaration at our cost.

5. Processing

5-10 business days via Stripe. Updated: March 2026.